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 English Program
Effective Email Writing
| Objectives: |
Participants will learn the correct format and style of business emails, and understand how to write in an organized, precise and concise way. There will be sharing of sample emails and examples |
| Target: |
For those who wants to improve the accurracy and efficiency of writing business emails |
- Email Structure, Format & Style
- Common Errors in Business and Email Writing
- Samples sharing of common errors in business writing in Hong Kong
- Organization and structuring ideas logically
- Choosing the most appropriate language structures for your aim
- Organization and language structures of specific emails
- Style in writing
- Maintaining a consistent neutral style and achieving the correct tone in business writing
- Good emails vs Bad emails
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Grammar Refresher
| Objectives: |
This course prepares participants to understand and write English for success at work. Participants will practice English through a variety of interesting activities, cases sharing as well as immediate feedback and advice from a qualified and experienced native English speaking tutor. |
| Target: |
For those who want to improve grammar and become more confident users of English. |
- Sentences structure
- Tense
- Modal Verbs
- Articles (A / An / The)
- Prepositions
- Pronouns & Determiners
- Passive Voice
- Conjunctions
- Verb Patterns
- Conditionals Clauses
- Time Clauses
- Adjectives
- Question Tags
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Oral English for Retailing
| Objectives: |
Students are encouraged to participate in a series of dynamic and interactive learning activities including: role-play, discussion, listening, etc. and acquired practical retail language knowledge, |
| Target: |
Retail Sales Associates who want to reinforce and improve retail English conversational skills. |
- Introduction & Greeting Customers
- Daily Conversations
- Presenting Titles / Numbers / Date & Time
- Telephone Conversations
- Store Locations & Giving Directions
- Fashion Items - Handbags
- Fashion Items – Clothing, Footwear & Accessories
- Special Offer
- Giving Recommendations
- Payment
- Handling Difficult Customers
Various topics can be tailor-made for various sectors, e.g. jewellry, cosmetics, etc..
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Oral English for Hospitality
| Objectives: |
To provide English training to hotel staff, e.g. concierge, housekeeping, room services, F & B, etc.. Students are encouraged to participate in a series of dynamic and interactive learning activities including: role-play, discussion, listening, etc…… |
| Target: |
Hotel staff who want to reinforce and improve English conversational skills. |
- Introduction & Greetings
- Numerals and Time / Small Talk
- Telephone Conversations
- Introducing of Hotel
- Checking-in
- Tour Around Hong Kong
- Giving Directions
- Handling Complaints
Various topics can be tailor-made for concierge, housekeeping, room services, F & B staff.
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Oral English for F & B
| Objectives: |
To provide English training to F & B staff, e.g. waiters, chefs etc.. Learners are encouraged to participate in a series of dynamic and interactive learning activities including: role-play, discussion, listening, etc……
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| Target: |
Food and beverage staff who want to reinforce and improve English conversational skills. |
- Introduction & Greetings
- Numerals and Time / Small Talk
- Introducing Restaurants at the Hotel
- Reservation by Telephone
- Making Reservation
- Welcoming guests and Directing them to the Tables
- Recommending an Aperitif
- Recommending Dishes
- Dietary Requirements for Specific Guest
- Tour Around Hong Kong
- Handling Difficult Customers / Handling Complaints
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English Writing for Press Release
| Objectives: |
Enable participants to write effective press release with greater grammatical accuracy and appropriate use of expressions and languages. Identify common grammatical errors and learn how to avoid them. |
| Target: |
For those who want to learn or improve the writing skills of press release. |
- How journalists think, and what they think is news
- The basic structure of news stories & press releases
- Techniques for writing effective lead paragraphs
- What a "nut graf" is and why it’s important
- Techniques for writing compelling and informative quotes
- Effective targeting of press releases
- Using social media to boost impact of press releases
- Case study
- Exercise
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